Dear Ron,
          The purpose of this letter is to share the recent experience I had with your company when I purchased my new Essex 24' Valor. As a consumer, I feel obligated to report problems and dissatisfaction directly to the boss. However, in this case I am equally obligated to report outstanding service and product excellence.
My Essex Valor is the result of a long line of choices you have made as a business owner. You could have easily cut corners with plastic battery boxes or used just a single piston for the electronic engine-hatch. The gauges and controls did not have to be gaffrig and the hardware throughout the boat did not have to be stainless or billet. The collective result of many small choices is reflected in the quality of the one final product. The Essex Valor is a first class boat with an abundance of obvious craftsmanship and quality too numerous to list. Every employee I dealt with at Essex was professional and courteous. However, there were some specific employees that I request you recognize for their benchmark customer service and noteworthy commitment to Essex quality.

        Amy in sales is the consummate professional. Her patience and understanding proved invaluable considering my daily phone calls and weekly visits. The stress associated with such a significant purchase can be more demanding on the salesperson than on the customer. Amy met these demands with great success and made me feel like I was her top priority. Abe in service assisted me with the pre-delivery inspection, and later fielded several of my phone calls about service and maintenance issues. His obvious commitment to service made me recall when I purchased my last boat. The only person I dealt with was the salesman and the dealership acted as if it was rude for a customer to talk directly to one of their technicians. Not true at Essex. Abe's combination of product knowledge and excellent people-skills made it obvious that I was a member of the entire Essex family. Before the shine and fanfare of the finished product, Jim in the paint shop started my Valor off with a flawless paint and graphic application. His skill and attention to detail are what elevated the boat from "custom" to "work of art" status. His hard work and dedication are celebrated in the ongoing collection of compliments I receive about the boat. I am a satisfied customer and will respond accordingly when asked about my Essex Valor. Thanks to you and your staff, I have a beautiful boat that I look forward to enjoying for many years to come.